Shadow IT is often viewed as a negative. However, what if we were to look at it from a different point of view? What if we took the opportunity to listen to why they did what they did, the roadblocks that they hit that forced them to go around, and what lessons could be learned and applied throughout our organization?
Shadow IT teams and departments can receive much criticism for them not abiding by corporate policy and procedures. However, we overlook the fact that they could be a success story in how the new tool sets or skills acquired provide better efficiency and productivity.
Let's analyze them to see how to repeat their efforts in other areas. Schedule time with them to understand how they operate, their lingo, and what inhibitors they overcame. We sometimes are so quick to blame instead of looking at it from the other angle. Yes, they may be going against the grain, but maybe the grain just needs to be realigned.